Frequently Asked Questions

Everything you need to know about your Knix experience.

How do I find my perfect fit?

We recommend checking our detailed Size Guide located on each product page. If you are between sizes, we generally suggest sizing up for the most comfortable fit.

What is your return and exchange policy?

We offer a 30-day return policy on most items. Please note that for hygiene reasons, certain intimate apparel must be unworn and in its original packaging to be eligible for a refund.

How should I wash and care for my Knix products?

To prolong the life of your garments, we recommend machine washing on a cold, gentle cycle and laying them flat to dry. Avoid using bleach or fabric softeners.

How long will it take for my order to arrive?

Standard shipping typically takes 5-7 business days within North America. You will receive a tracking number via email as soon as your order leaves our warehouse.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay.